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PRODUCT WARRANT AND RETURN POLICY
Most items sold by Joadstores.com are covered by the following warranty and returns policy.
1. If you are not satisfied with a product because it is faulty, you can send it back to us for a refund. All returns must be done within 7 Days of receipt of merchandise according to tracking number. Please note that shipping fee is not refunded.
2. Defective merchandise must be claimed within 7 Days of receipt of goods according to tracking number. Customer must send the Images of damaged item and damaged areas along with the product returns FORM.
3. If the product works but you do not wish to retain it, you can also send it back within a 30 day period for a refund. In this case, we will charge a 15% restocking and handling fee. We also do not refund the shipping fee.
Note: Refunds are only available within a period of 7 days after you receive the product.
4. If a product doesn't work, you can send it back to us for exchange provided it is within three months of the purchase date. As the buyer, you will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees for resending the item to you.
Note: If the buyer has damaged the item(s) and some components need to be changed, we will charge for the original value of the components and you will be responsible for all the shipping fees.
5. Custom made products may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). If you keep returning back the item, we will charge you 50% restocking fee and you will be responsible for all the shipping fees.
6. Most items covered by the Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product as per our Return Policy.